( Legal )
Privacy Policy
How we collect, use, and protect the information you share with us.
Last updated: 17 August 2026
1. Information we collect
When you submit an enquiry through our contact form or email us directly, we collect the information you provide — typically your name, organisation, email address, phone number, and shipment details. We do not use tracking cookies or third-party advertising trackers on this website.
2. How we use your information
We use the information you submit solely to respond to your enquiry, prepare quotes, and — if you engage our services — to carry out shipping agency, customs clearance, documentation, and transportation services on your behalf.
3. Sharing your information
We do not sell or rent personal information. We share shipment-related information only where necessary to perform the service you requested — for example, with customs authorities, port operators, carriers, or free zone authorities involved in clearing or transporting your cargo.
4. Data retention
We retain enquiry and shipment records for as long as necessary to provide our services and to meet legal, regulatory, and accounting obligations under UAE law, after which the information is deleted or anonymised.
5. Data security
We take reasonable technical and organisational measures to protect the personal information you share with us against unauthorised access, loss, or misuse.
6. Your rights
You may request access to, correction of, or deletion of the personal information we hold about you at any time by emailing operations@setrix.me. We will respond to reasonable requests within a reasonable timeframe.
7. Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. The current version will always be available on this page.
8. Contact
Questions about this privacy policy can be sent to operations@setrix.me or sales@setrix.me.